Accessibility Statement

Accessibility Statement

This is an accessibility statement from RIMI.
This accessibility statement applies to the rimi.lv e-store available at https://www.rimi.lv/e-veikals (hereinafter – RIMI e-store).
Other sections of rimi.lv website are not covered by this statement.

About RIMI e-store

The RIMI e-store provides customers with the ability to browse, select, and purchase grocery products online from RIMI’s wide assortment. Users can place orders via the website, pay using various payment methods, and choose between home delivery or pickup at a designated location. The service is designed to make grocery shopping convenient, fast, and accessible to all users, regardless of their location or physical abilities.

Measures to support accessibility

RIMI is committed to making its digital services accessible to as many users as possible, including people with disabilities. We continuously work to improve the accessibility and usability of our e-store.

RIMI takes the following measures to ensure accessibility of RIMI e-store:

  • Include accessibility throughout our internal policies

  • Assign clear accessibility goals and responsibilities

  • Include accessibility requirements in our website development processes

  • Conduct accessibility testing during website updates

  • Perform periodic accessibility audits

Conformance status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. RIMI e-store is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Compatibility with browsers and assistive technology

RIMI e-store is designed to be compatible with the following assistive technologies:

Screen readers:

  • JAWS

  • NVDA

  • VoiceOver

Mobile assistive technologies:

  • iOS VoiceOver

  • Android TalkBack

Browsers:

  • Chrome

  • Firefox

  • Edge

Technical specifications

Accessibility of RIMI e-store relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

  • WAI-ARIA

  • CSS

  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of RIMI e-store, there may be some limitations. Below is a description of known limitations. Please contact us if you observe an issue not listed below.

The core shopping functionality of the RIMI e-store has been designed to meet WCAG 2.2 Level AA accessibility requirements. This includes key user journeys such as browsing products, viewing product details, managing a customer account, selecting delivery slots, and completing purchases through checkout and payment.

Some secondary pages, such as promotional campaign pages or informational content pages, may not yet fully meet WCAG 2.2 Level AA requirements due to legacy components. These areas are being gradually improved as part of ongoing platform development.

The following accessibility limitations may occur on these secondary pages (secondary pages refer to extra navigation options that lead to supporting or more detailed content, which sits outside the main pages but helps users explore the site more fully):

  • Some images may not include complete alternative text descriptions, which may make it harder for screen reader users to understand the content

  • Certain interactive elements may not be fully accessible using keyboard navigation, particularly in older page components or promotional sections

  • Keyboard focus indicators may not always be clearly visible on some interactive elements

  • Some dynamic content (such as sliders, banners, or expandable sections) may not always be properly announced by screen readers

  • Some links or buttons may not have sufficiently descriptive labels, which may make their purpose unclear for assistive technology users

  • Some text and interface elements may not fully meet recommended color contrast requirements

Assessment approach

RIMI assesses the accessibility of RIMI e-store through a combination of internal and external evaluation methods:

  • Internal evaluation conducted by the e-commerce development team

  • Independent external accessibility audit carried out in June 2024

Accessibility is also continuously reviewed and improved as part of ongoing development and redesign processes, with updates implemented across the website on a regular basis.

Feedback

We welcome your feedback on the accessibility of RIMI e-store. Please let us know if you have questions or encounter accessibility barriers in the RIMI e-store:

SIA Rimi Latvia, reg. No. 40003053029,
Legal address: A. Deglava iela 161, Rīga, Latvija, LV-1021
Phone: 123124152
E-mail: rimi@rimi.lv

We will do our best to get back to you as soon as possible, but not later than within the time period specified in regulatory enactments.

Date

This statement was created on 28.06.2025.
The last update was made on 30.03.2026.